Published pricing / USD

Clear capacity. Calm operations.

Choose the conversation capacity and controls that fit your front desk. Calls, messages, bookings, and human approvals stay together — with zero metered conversation overage.

Annual billing charges 10 monthly rates upfront (2 months free) and includes Free Done-For-You Setup ($299 value) on Handler and Operation.

Handler

Recommended

Fair-use capacity, custom workflows, and standard support for active teams.

$82.50/ month

$990 billed annually • Free Done-For-You Setup ($299 value)

What's included

  • Fair-use capacity (~500 voice minutes/mo typical, $0 overage)
  • Free Done-For-You Setup included ($299 value)
  • Voice, SMS, WhatsApp, email & web chat included
  • Spam & robocalls filtered ($0 billed)
  • 10 workflow definitions, 3 active
  • Custom front-desk workflows
  • Operational connector routes
  • Standard email support
Fair-use capacity • Card checkout

Operation

Expanded scale

More workflow capacity and custom messaging for busier teams.

$207.50/ month

$2,490 billed annually • Free Done-For-You Setup ($299 value)

Everything in Handler, plus

  • Expanded fair-use envelope (~1,500 voice minutes/mo typical)
  • Slack & custom webhook escalation (HighLevel / CRM)
  • 50 workflow definitions, 20 active
  • Custom messaging templates
  • Priority support queue
Fair-use capacity • Card checkout

Enterprise

Organization

Single sign-on, customer-owned connectors, and dedicated deployment review.

$600/ month

Monthly only, sales-assisted order form

Everything in Operation, plus

  • SSO & Role-Based Access Control
  • Customer-owned connectors
  • Retention & region controls
  • Dedicated deployment review
  • 500 workflow definitions
  • SLA design & onboarding support
Invoice billing • Scoped order form

Choose a plan. Handler and Operation check out by card; Enterprise is scoped with our team.

Secure checkoutCancel anytime

Agency & multi-location wholesale packs • Resell at $199–$299/mo per client

Run Chronicle across multiple client rooftops or franchise locations

Built for marketing agencies, HighLevel partners, and multi-location operators. Includes 1-click vertical presets, Slack & webhook lead forwarding, and per-client human approval gates.

Agency 5-Pack$59/seat

$295/mo

5 client workspaces • Slack + webhook delivery included

Request Agency 5-Pack
Agency 10-Pack$49/seat

$490/mo

10 client workspaces • Slack + webhook delivery included

Request Agency 10-Pack

01 / Front-desk foundation

What Chronicle is built to handle.

Plan differences are capacity, workflow customization, support, and organization controls. The comparison below shows exact availability.

  1. 01

    Calls and messages

    Connected channels

    Bring customer conversations from phone, SMS, WhatsApp, email, and built-in web chat into one front-desk flow.

  2. 02

    Customer context

    One clear thread

    Keep the request, contact details, conversation history, and next step together for the person who takes over.

  3. 03

    Business-aware handling

    Your operating brief

    Use your services, opening hours, availability, and configured rules to guide routine conversations.

  4. 04

    Human approval gate

    Human control

    Pause sensitive or out-of-policy work for an authorized person before Chronicle takes the next action.

  5. 05

    Calendar booking

    Calendar write

    Check connected availability, book customer appointments, and keep changes attached to the conversation.

  6. 06

    Visible chronology

    Shared record

    Keep the conversation, approval, action, and confirmed next step in a readable chronological record.

02 / Published entitlements

Compare what changes by plan.

Values reflect the application entitlements published for each plan. Swipe horizontally on mobile to inspect all three.

Swipe to compare tiers All tiers visible
Comparison of Chronicle plans across capacity, channels, workflows, support, and organization controls
Limit or capabilityHandler$99 / moOperation$249 / moEnterprise$600 / mo
Capacity & conversation usage
Handled conversations / month
Customer conversations handled through reply, booking, or handoff
No app-set cap*No app-set cap*No app-set cap*
Over-limit policy
How the platform behaves when conversation volume peaks
Fair-use (no metered overage)Fair-use (no metered overage)Fair-use (no metered overage)
Typical monthly voice fair-use envelope
Published inbound voice minute envelope; 80% soft alert, $0 overage
~500 min / mo~1,500 min / moCustom SLA
Metered conversation overage charge
Per-conversation usage charge after the included capacity
$0$0$0
Channels & communication lines
Phone & SMS
Availability follows the connector catalog and provider eligibility
Connector-dependentConnector-dependentConnector-dependent
WhatsApp
Availability follows the connector catalog and provider eligibility
Connector-dependentConnector-dependentConnector-dependent
Voice call handling
Availability follows the connector catalog and provider eligibility
Connector-dependentConnector-dependentConnector-dependent
Built-in web chat
Direct visitor engagement and appointment capture widget
Included
Included
Included
Email intake & updates
Availability follows the connector catalog and provider eligibility
Connector-dependentConnector-dependentConnector-dependent
Business locations
Locations managed in the Chronicle application
No app-set cap*No app-set cap*No app-set cap*
Workflows & operational automation
Workflow definitions
Configured routing, reply, approval, and follow-up flows
1050500
Active concurrent workflows
Workflows enabled at the same time in the application
320No app-set cap*
Auto-send routine updates
Automatic customer updates within configured policy bounds
Included
Included
Included
Calendar write & scheduling
Book customer appointments into a connected calendar
Included
Included
Included
Custom workflow designer
Visual builder for custom escalation paths and policies
Included
Included
Included
Custom messaging templates
Branded copy for SMS, WhatsApp, and email updates
Not included
Included
Included
Slack & custom webhook escalation
Route human-gate approvals and structured lead payloads into Slack, HighLevel, or custom webhooks
Not included
Included
Included
Support & service levels
Support tier
Published assistance tier for each plan
Standard emailPriority queueSLA design & onboarding
Organization & security controls
SSO + Role-Based Access Control
Organization sign-on and granular operator permissions
Not includedNot included
Included
Customer-owned connectors
Connect your own phone, WhatsApp, and messaging carrier accounts
Not includedNot included
Included
Retention & region controls
Contract-scoped data retention and region controls
Not includedNot included
Included
Dedicated deployment review
Eligibility for a separately scoped deployment review
Not includedNot included
Included

* “No app-set cap” means Chronicle does not impose an artificial application limit. Provider API constraints, fair-use, and underlying infrastructure controls apply. Channels are operational routes; connectors are install targets from the catalog. Chronicle never charges metered conversation overage.

03 / Terms in plain language

Answers before you choose.

Capacity, channels, support, plan controls, and checkout — in the same terms the product uses.

  1. Handler uses fair-use capacity without metered conversation overage. Operation uses fair-use capacity without metered conversation overage. Enterprise uses fair-use capacity without metered conversation overage. Metered conversation overage is not part of Chronicle's commercial model; provider, infrastructure, fair-use, and contract controls still apply.

Start with Handler

Choose the front desk you can grow into.

Deploy Handler for fair-use capacity and custom front-desk workflows, or scale with Operation and Enterprise.

  • Zero metered conversation overage
  • Billing terms shown before checkout
Start with HandlerExplore Enterprise